FAQ'S
Welcome to the Elumina Decor FAQ page! Here you'll find answers to the most commonly asked questions about our products, ordering process, shipping, and more. If you can't find the information you're looking for, please don't hesitate to contact us.
What is Elumina Decor?
Elumina Decor specializes in creating unique infinity mirror lights that bring a touch of magic and wonder to your home decor. Our products range from holiday-themed lights to animals, fantasy creatures, and sports designs.
What are infinity mirror lights?
Infinity mirror lights use LED lights and a clever arrangement of reflective surfaces to create an illusion of endless depth, resulting in a mesmerizing and captivating lighting effect.
What materials are your lights made from?
Our lights are made from high-quality, durable materials including acrylic, LED lights, and mirrored surfaces to ensure longevity and vibrant light effects.
Are your lights safe for children?
Yes, our lights are designed with safety in mind. They use low-voltage LEDs that remain cool to the touch, making them safe for use around children and pets.
How do I place an order?
To place an order, simply browse our online store, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipping.
Where do you ship to?
We offer shipping to the US only. Please refer to our shipping policy for more details on specific destinations.
How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders within the United States are delivered within 5-7 business days. International orders may take longer. You will receive a tracking number once your order has been shipped.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders over a certain amount. Please check our shipping policy for more details.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please refer to our return policy for detailed instructions.
How do I return or exchange an item?
To return or exchange an item, please contact our customer support team to initiate the process. We will provide you with a return authorization and instructions on how to send the item back to us.
How can I contact customer support?
You can reach our customer support team via email at contact@eluminadecor.com or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
What do I do if my lights are flashing on and off?
The power source for the USB port does not supply the light enough power, use the supplied power plug adapter and plug into wall power outlet.